FAQs





1. I'm interested in a listing, how do I contact the host?

On each advertised listing, click the the "Contact host" button and complete the enquiry form.


2. What do I do after I make the enquiry?

You will receive an email confirmation which will connect you directly to the accommodation provider. The accommodation provider will be in touch with you to arrange the details of your stay. Rates and payment methods must be confirmed directly between you and the accommodation provider. Accomable does not provide any payment processing services.


3. Am I obliged to make a booking after making an enquiry?

No. You are just making an enquiry. It is entirely up to you whether you want to proceed to booking a property and these arrangements must be made directly with the accommodation provider.


4. I have a query about the listing, what do I do?

You will need to get in touch with the accommodation provider. Click the "Contact host" button and complete the form.


5. What is the scope of the service provided by Accomable?

Through our website Accomable we aim to provide an online platform for people to advertise their holiday accommodation, and to facilitate direct contact between visitors to our website who are seeking accommodation for those with mobility needs, and the property advertisers on our site. When making a reservation, your contract or agreement is made directly with the accommodation provider and not with Accomable.

The listings on our website are based entirely on the information we are given by accommodation providers and they are responsible for ensuring this information is accurate and up to date. We take reasonable steps to ensure that the information they give us about access to their properties is accurate, by asking for photographs of level access showers and step-free entrances, for example, but we cannot guarantee that this will be the case and we cannot be held responsible for any inaccuracies or untrue information in any of the listings. Individual accommodation providers remain solely responsible for the accuracy of the information and rates displayed on our website, and we strongly advise you to discuss and double check whether they are able to help with your individual mobility needs.


6. What are the terms and conditions for each listing?

Terms and conditions are specific to individual accommodation providers and these should be confirmed when you make a booking. Accomable cannot be held liable or responsible for the listing or the guest's stay at a property listed on our website.


7. What measures does Accomable take to vet each listing?

We ask vendors to provide images of accessibility claims but we do not / cannot verify that these images are an authentic representation of the property. As our site is open to anyone to list a property, we strongly recommend that guests make their own enquiries with a host to satisfy themselves of suitability / appropriateness before entering into any arrangement.


8. What do I do if am unhappy with a stay?

You will need to address this issue directly with the accommodation provider. Accomable cannot assist in settling any dispute. However, please do get in touch with us at hello@accomable.com if you think the listing was misleading or inaccurate. Later in the year, we will be piloting a user feedback mechanism.



1. How do I post a listing?

You first need to create an account by clicking here. After that you can create a listing by clicking here.


2. How do I edit or delete a listing?

Once logged in, click the "Profile" button in the top right hand panel. You can then manage and view your current listings.


3. What happens once a potential guest makes an enquiry?

You will receive a confirmation email. It is up to you to make suitable arrangements with the guest.


4. Do you vet potential guests?

No, we do not. It is up to you to satisfy yourself on the appropriateness of each potential guest. Accomable takes no liability for any stay that takes place at any listing.


5. What is the scope of the service provided by Accomable?

Through our website Accomable we aim to provide an online platform for people to advertise their holiday accommodation, and to facilitate direct contact between visitors to our website who are seeking accommodation for those with mobility needs and the property advertisers on our site. When making a reservation, your contract or agreement is made directly with the accommodation provider and not with Accomable.

The listings on our website are based entirely on the information we are given by accommodation providers and they are responsible for ensuring this information is accurate and up to date. We take reasonable steps to ensure that the information they give us about access to their properties is accurate, by asking for photographs of level access showers and step-free entrances, for example, but we cannot guarantee that this will be the case and we cannot be held responsible for any inaccuracies or untrue information in any of the listings. Individual accommodation providers remain solely responsible for the accuracy of the information and rates displayed on our website.


6. Do you have basic accessibility requirements?

All properties and hotel rooms listed with us have step-free access to the main entrance, bathroom and one or more bedrooms, as standard, along with at least one additional adaptation. Additional adaptations are clearly signposted and searchable on Accomable, and include roll-in showers, hoists, pool hoists, specially adapted hot tubs and beach wheelchairs.