Terms of Use

Information about us

The Accomable website located at www.accomable.com (our “Site”) is a website operated by Accomable Limited ("Accomable", "we" or "us"). Accomable is registered in England and Wales under company number 09875655 and its registered office is at 28 Rennie Court, 11 Upper Ground, London SE1 9LP.

    1. Acceptance of these Terms of Use
    2. No agreement for the supply of accommodation between you and Accomable
    3. Eligibility and Accounts
    4. Using our Site and Account restrictions
    5. Comments and Communication Services
    6. Your content
    7. Your contact details
    8. Making a booking
    9. Changes and Cancellations
    10. Our Site – content and intellectual property
    11. Links to third party websites & Third party services
    12. Liability disclaimer
    13. Events outside of our or your control
    14. General
    15. Applicable law and jurisdiction

1. Acceptance of these Terms of Use

These terms and conditions of Use (“Terms of Use”) apply between you (“you” or the “Traveller”) and Accomable and, together with our Privacy Policy, govern your use of our Site and the information, software, products, and services contained in or available through our Site. By accessing and using our Site you agree to be bound by these Terms of Use. Please do not use our Site if you do not agree with these Terms of Use.

We reserve the right to change these Terms of Use at any time. You must review these Terms of Use on a regular basis to keep yourself informed of any change. By using our Site, you agree that the posting of new or revised Terms of Use shall constitute adequate and constructive notice to you of any revisions and changes. You further understand and agree that your use of our Site after the date of any revision or change will be treated as acceptance of the updated Terms of Use.

2. No agreement for supply of accommodation between you and Accomable

Accomable is not a tour operator or travel agent and as such cannot provide any services normally associated with such service providers. Accomable is a listing service for information about accessible properties provided by unconnected third parties.

Please note that the legal contract for the supply of accommodation and rental transactions is between the Traveller and the person who listed the property on our Site as available to rent (the “Vendor”). If you book accommodation with a Vendor through our Site, you will need to refer to the displayed information in the listing and the Vendor’s invoice for the terms and conditions that will apply to that booking in relation to payment, cancellation and other related matters. We recommend that you ascertain the nature of additional Vendor’s terms and conditions before proceeding with payment for the booking.

Our Site enables Vendors to list accessible rental properties and provides users with a search tool for accessible accommodation. We provide certain tools and services to enable communication and the booking transaction between you and your chosen Vendor. We do not purchase, buy-in, own, sell, provide, furnish, rent, sublet, control or manage any rental properties listed on our Site. Accomable is therefore not itself a party to any rental contract and disclaims all liability arising from or related to any such rental transactions to the fullest extent permitted by law. We do not make any recommendations or endorsements of listed properties on our Site and we assume no liability in respect of the condition of any listed property on our Site.

3. Eligibility and Accounts

To register for a user account (an “Account”), visit our Site and provide the requested information. By registering, you represent and warrant that: (a) you are eligible for an Account as set out in these Terms of Use; and (b) the information you include as part of the registration process and thereafter is accurate and not misleading. Accounts may be obtained and used only by persons who are at least eighteen (18) years old. Such persons may act on behalf of members of their party (if making a group booking) and/or their organisation or entity if they are so authorised. Please note that you may view listed properties on our Site as an unregistered user, however, if you wish to make a booking or create a listing, you must first register to create an Account.

Upon obtaining an Account, you will have access to the services and functionalities that we may establish and maintain from time to time and in our sole discretion. We may add, update, discontinue or change any aspect of our Site at any time without any prior notice or liability. We will use our reasonable efforts to keep our Site available to you, but if necessary, we may suspend access to our Site, or close it indefinitely. We will not be liable if for any reason our Site is unavailable at any time or for any period.

You are responsible for paying all applicable taxes and for all hardware, software, service and any other costs that you incur to access our Site and/or your Account. You may not transfer or share your Account or login credentials with anyone.

4. Using our Site and Account restrictions

As a condition of your use of our Site, you agree to comply with these Terms of Use and all applicable laws regarding use or access of our Site and your Account. Any use of an Account to post: (a) false, outdated, misleading information; (b) information that in our sole discretion is inappropriate (including, but not limited to obscene, libellous, slanderous or similarly inappropriate postings) or (c) information in breach of any policy published on our Site are grounds for immediate termination of an Account.

You may not use your Account to distribute unsolicited commercial messages (“spam”) or to take any other action that imposes an unreasonable or disproportionately large load on our infrastructure. At our option and without further notice, we (or our suppliers) may use anti-spam technologies that may terminate your messages without delivering them or prevent messages from reaching you.

5. Comments and Communication Services

a. Comments

Travellers may post comments on any property listed on our Site. Comments are public and the relevant Vendor is given the opportunity to respond to them. All comments must be compliant with the following requirements:

    • The sole purpose of your comment should be to provide future Travellers with your personal opinion of the services provided by your Vendor and the quality of the property you have stayed in.
    • You may not publish comments about a property if you are the Vendor, a competitor of the Vendor or if you have a professional or personal relationship with the Vendor.

    • Your comment must:

    - be about your stay at the property you are reviewing and the services your received from of the Vendor;
    - be accurate where you state facts;
    - be honest where you state opinions;
    - comply with all applicable laws.

    • Your comment must not:

    - contain defamatory, obscene or offensive language;
    - contain the full name of any user or employee of Accomable, the address of any property or contact details of any kind (including website’s URL or HTML code) for any user;
    - be about your overall experience of our Site or Accomable’s services.

b. Communication Services

Our Site may contain messaging systems, bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with other users (collectively, "Communication Services"). You agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using a Communication Service, you will not:

    • publish your contact details or induce any user to disclose their contact details or contact you outside of our site;
    • defame, abuse, harass, stalk, threaten or otherwise breach the legal rights (such as rights of privacy and publicity) of others;
    • publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information;
    • upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control these rights or have received all necessary consents;
    • upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer;
    • advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages;
    • restrict or inhibit any other user from using and enjoying the Communication Services;
    • breach any code of conduct or other guidelines which may be applicable for any particular Communication Service;
    • harvest or otherwise collect information about others, including e-mail addresses, without their consent; or breach any applicable laws or regulations.

While we have no obligation to moderate content on our Site, including without limitation comments or materials posted via the Communication Services, we reserve the right to monitor comments and materials posted to a Communication Service. We may at any time ask you to supply us with documentation supporting your comment and we reserve the right to edit or remove any comments and/or materials at our sole discretion. We will not generally remove comments where a user and the Vendor disagree about the course of event and where it is impossible to determine who is right. In such cases, we encourage Vendors to reply to the comment to put their side of the matter forward.

We expect all of our users to conduct themselves in a courteous, professional manner at all times. Breach of these Terms of Use, including without limitation personal attacks, “flaming”, defaming, and other forms of discourteous and unprofessional online conduct, are grounds for the immediate suspension or termination of the offending user’s Account, in our sole discretion.

We reserve the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request in our discretion.

6. Your Content

We will not own the materials you or other users provide to us , post, upload, input or submit to us or our Site (including without limitation listing content, comments, feedback and suggestions), including via the Communication Services, ("Submissions"). However, by posting, uploading, inputting, providing or submitting your Submissions, you grant Accomable, and you represent and warrant that you have the right to grant Accomable, an irrevocable, unrestricted, perpetual, non-exclusive, transferable, fully paid, worldwide licence to use, copy, perform, display, adapt, modify, reformat, translate, distribute, have distributed and promoted your Submissions, and to grant and authorise sub-licences of the foregoing. Furthermore, you grant Accomable all rights necessary to prohibit any subsequent aggregation, display, copying or exploitation of your Submissions by any party for any purpose.

No compensation will be paid in relation to the use of your Submissions as provided in these Terms and Conditions. We are under no obligation to post or use any of your Submissions and may remove any of your Submissions from our Site at any time in our sole discretion.

You represent and warrant that your Submissions: (a) do not contain any offsite contact details (including any URL for a user’s website) or request for others to provide offsite contact details; (b) shall not infringe any copyright, patent, trademark, trade secret, or other proprietary right or right of publicity or privacy; (c) shall not violate any law or regulation; (d) shall not be defamatory or libellous; (e) shall not be obscene or contain child pornography; (f) shall not include incomplete, false or inaccurate information; and (g) shall not contain any viruses, Trojan horses, worms, time bombs, cancelbots or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information.

7. Your contact details

You agree to allow us to: a) contact you on your email address or phone number with personal communications related to your Account, including but not limited to requests for booking, booking confirmation, booking cancellations, notices and updates; And b) to forward your contact details, including your telephone number to the relevant Vendor or Traveller (as the case may be) in connection with a booking. You will be able to opt out of any future commercial communication at your convenience. Please review our Privacy Policy, which explains how we treat your personal information and protect your privacy.

8. Making a Booking

Users are encouraged to use our Site and our Communication Services to agree the terms of the booking and any ancillary services. The Vendor will then generate and send an invoice to the Traveller via our Site. This invoice may contain additional terms and conditions in relation to your use of the accommodation provided by the Vendor which will apply to your booking. Note that the Vendor cannot include any terms or conditions which attempt to override or conflict with the terms set out here relating to booking, payment and cancellation. Please check all details set out in the invoice before finalising and paying for a booking since once payment is taken errors cannot be corrected and refunds are subject to the applicable cancellation policy.

A booking creates a binding contract between the Traveller and the Vendor. Vendors are responsible for providing the accommodation as described and Travellers are responsible for paying the total price due for the booking, as set out in the Vendor’s invoice.

IMPORTANT: The total price comprises two elements:

    • a non-refundable element. This will be transferred to the Vendor at time of booking and is not refundable if the Traveller cancels the booking; and
    • a refundable element. This will be transferred to the Vendor the day after check-in and may be refunded in accordance with the applicable cancellation policy if the Traveller cancels the booking.

Payments must be made on our Site, via our secure payment platform, by one of the acceptable payment methods listed on our Site, which may include debit and credit card (Eurocard/MasterCard, Visa, American Express, etc.). You will be asked to provide customary billing information such as name, billing address and card details. Offsite payments or payments by cash, cheque or bank transfer are not accepted, and accordingly Accomable cannot be held liable for any payment made outside of our Site or any loss of cash, cheques or wired monies.

Vendors set the currency in which they require payment. For Travellers’ convenience, our Site may display prices in a choice of currencies. Such converted prices are for information only and Travellers’ payment cards will be debited in the currency set by the relevant Vendor and Accomable disclaims any liability in respect of any difference in the exchange rates or additional charges that may be charged to a Traveller by any bank in connection with the payment in the currency set by the Vendor.

9. Changes and cancellations

If you need to cancel your booking, you must complete and send the online cancellation form. No other means of cancelling will be valid. For changes to your booking, please contact us by email or telephone. You should note that changing your booking details may result in additional charges by your Vendor and that cancellations are subject to the cancellation policy selected by your Vendor. The terms of the cancellation policy applicable to your booking are displayed during the booking process and in your booking confirmation email.

There are three cancellation policies that a Vendor can choose from (see below) and the Vendor’s selected policy will be displayed in the listing of the property and the booking confirmation email.


Strictly no refund. No part of the price paid is refundable.


The non-refundable element of the price will not be refunded. The Traveller is required to pay the refundable element 120 days before check-in and the booking will be cancelled if payment of the refundable element is not made on or before this date. If the refundable element is paid on or before 120 days before check-in, it be refunded to you if you cancel your booking up to and including 120 days before check-in. From day 119 before check-in, no refund will be issued. The effective time of the cancellation will be London time (GMT or BST as the case may be) when we receive a completed booking cancellation form via our site.


The non-refundable element of the price will not be refunded. The refundable element of the price will be refunded to you if you cancel up to and including the day before check-in.

Please note that the general ‘cooling-off period provided by the European Consumer Rights Directive 2011/83/EU (as incorporated in each Member State’s law) does not apply to the supply of accommodation for a specific date.

Please also carefully read paragraph 13 (Events beyond our or your control) below. Depending on the reason why you are cancelling, you may be able to claim for a refund (less any applicable excess) under the terms of your travel insurance policy. Claims must be made directly to your insurance company.

10. Our Site – Content and Intellectual property

Our Site is owned by Accomable Limited. All copyright, database rights, design rights and trademarks in our Site and the content we publish on our Site belong to us or our licensors. You are permitted to download and/or print content from our Site solely for the purpose of using our Site and the Services we offer in the manner permitted under these Terms of Use. This licence does not include any right of reproduction, collection, aggregation, copying, framing, duplication, display or derivative use of our Site nor any right of use of data mining, robots, spiders or similar data gathering and extraction tools without our prior written permission, except that a limited exception from the foregoing exclusion is available for general purpose internet search engines and non-commercial public archives that use tools to gather information for the sole purpose of displaying hyperlinks to our Site if they each do so from a stable IP address or range of IP addresses using an easily identifiable agent. “General purpose internet search engine” does not include websites, search engines or other services that provide classified listings or property rental advertisements, or any subset of the same, or which are in the business of providing short-term property rental services. We do not control or endorse any Submissions or property listing, including without limitation the content, messages or information contained in any property listing or comment or posted via the Communication Services and therefore we recommend that you confirm all information you obtain from our Site, and in particular any information on the accessibility of a rental property, as accurate and complete and up to date with the relevant Vendor via our messaging system. Vendors are not our authorised spokespersons and their views do not necessarily reflect our views.

11. Links to third party websites & Third party services

Linked Websites

Any website linked from our Site (“Linked Websites”) are not under our control and we are not responsible for the contents of any Linked Website including, without limitation, any link contained in a Linked Website, or any changes or updates to a Linked Website. We are not responsible for any communications or transmission you may receive from any Linked Website. We are providing links to you only as a convenience, and the inclusion of any link does not mean we endorse the Linked Website or have any association with its operators. These Terms of Use do not cover your interaction with Linked Websites, and you should carefully review the terms and conditions and privacy policies of any Linked Website. Your use of any Linked Website is at your own risk and we are not responsible for any loss, injury, claim, liability, or damage ("Loss") related to your use of any Linked Website including if this Loss: (i) arises from errors or omissions in the content of any Linked Website, or (ii) is as a result of any Linked Website being down or (iii) arises from any other use of any Linked Website.

Third party services

Certain products, services and functionalities made available via our Site are delivered by third parties. By using any such product, service or functionality, you acknowledge and consent that we may share related and personal information and data with any third party with whom we have a contractual relationship to provide the requested product, service or functionality for our Site’s users. Please consult our Privacy Policy for more information.

12. Liability disclaimer

By its very nature the information, software, products and service included in or available through our Site change frequently and may include inaccuracies or errors. Although Accomable will use its reasonable efforts to keep our Site available and the information on our Site reasonably accurate and up to date, Accomable makes no representation or warranty, express or implied, about the suitability, reliability, timeliness or accuracy of the information, software, products, services and related graphics contained on our Site for any purpose nor do we undertake to verify, update or correct such information software, products, services and related graphics. To the extent permitted by law Accomable hereby excludes all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and in no event shall Accomable, its shareholders, officers, employees, directors, representatives, consultants, agents and successors be liable for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data and loss of goodwill, or any direct, indirect, consequential, special, incidental, loss or damage arising out of, based on, or resulting from our Site, your use of our Site and/or, any transaction between users of our Site and/or your interactions with any users of our site, and/or any Traveller’s stay at a property, whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable or if Accomable has been advised of the possibility of such loss or damage.

If you are dissatisfied with our Site or you do not agree with any part of these Terms of Use, then your sole and exclusive remedy against us is to stop using our Site.

In any event, the aggregate liability of Accomable to you or any third party in any circumstances arising out of or in connection with our Site is limited to the greater of: (a) the amount of fees you pay to us in the twelve months prior to the event giving rise to liability; and (b) £250.00 in the aggregate.

Nothing in these Terms of Use shall exclude our liability for death or personal injury arising from our negligence, or our liability for fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.

Although we require users to provide accurate information, we do not confirm any user’s purported identity. You are responsible for determining the identity and suitability of others who you contact via our Site.

13. Event beyond our or your control

We cannot accept any liability or pay any compensation for any delay in or failure of performance by Accomable (and such delay or failure will not be considered a breach of these Terms of Use) to the extent caused by any event outside our reasonable control, whether actual or threatened, including, but not limited to, acts of God, power outages, natural or nuclear disaster, adverse or severe weather conditions, government restrictions, strikes, civil unrest, war or terrorist activity.

Please note that, as a Traveller, you might not be entitled to any refund if you need to cancel a booking due to any events outside of your reasonable control, whether actual or threatened, including but not limited to your or your family’s medical emergencies, government restrictions, strikes, civil unrest, war or terrorist activity. Please therefore ensure that you have appropriate travel insurance in place to protect you and your travelling party and enable you to claim from your insurer in the event that you need to cancel your booking.

14. General


We act as agent of the Vendor only for the facilitation of payments in relation to booking transactions. Nothing in these Terms of Use or in your use of our Site creates, or is intended to establish, any partnership, joint venture or similar relationship between you and us.


If any provision or part of a provision, of these Terms of Use is found by any court or authority of competent jurisdiction to be unlawful, invalid or unenforceable, such provision or part-provision will be deemed superseded by a lawful, valid, enforceable provision that most closely match the intent of the original provision and the validity of remainder of these Terms of Use will not be affected.

No waiver

Any failure or delay by us to enforce or exercise any provision of these Terms of Use, or any related right, will not be a waiver of that provision or right. Any rights not expressly granted in these Terms of Use are reserved.

Entire agreement

These Terms of Use together with the Privacy Policy (and the Vendor Agreement, if you are a Vendor) contain all the agreed terms between you and us regarding the use of our Site.

In the event of any inconsistency between the these Terms of Use and any terms and conditions included in an invoice generated by a Vendor and sent to a Traveller via our Site, these Terms of Use shall prevail.


Any notice to us should be sent to accomable@airbnb.com. We may give you notice of any matter by displaying a notice on our site or by sending you an email communication at the email address you have entered in the 'My Account’ page.

15. Applicable law and Jurisdiction

These Terms of Use and any dispute or claim arising out of or in connection with them or their subject matter or formation or arising out of or in connection with your use of our Site (including non-contractual disputes or claims) shall be, to the fullest extent permitted by law, governed by and interpreted in accordance with the law of England and Wales.

Any claim or dispute arising out of or relating to these Terms of Use or your use of our Site (including non-contractual disputes or claims and their interpretation) shall be subject to the exclusive jurisdiction of the English courts except that we reserve the right to bring proceedings against you for breach of these Terms of Use in your country of residence or any other relevant country. The European Commission’s online Dispute Resolution Platform is located at: https://webgate.ec.europa.eu/odr